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Six Sigma

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Course objectives: Understand the importance of process orientation Apply Six Sigma DMAIC (Define, Measure, Analyse, Improve, Control) methodology Experience the negative effects of variation, see ways to measure and reduce it Find out different types of process factors: dependent, independent, controllable or not Ask the right questions to get to the root cause of problems Identify potential problems before they actually take place Apply this methodology and tools to one's own process with an improvement project IASSC Green Belt Lean Six Sigma Body of Knowledge 1. Define What is important? What is the problem? Project Scheduling Project charter: Goals, objectives, scope, justification, project participants Current status: go to Gemba Problem definition: SMART The voice of the customer: translate it to process specs Process map and flow chart: SIPOC Process Value Stream Map with MS Excel. 2. Measure What to measure?: Voice of the customer, Voice of the process, Business results P...